Comments for The Grump Report http://www.nisc-t.com/public Tue, 07 Sep 2010 13:33:56 +0000 http://wordpress.org/?v=2.7.1 hourly 1 Comment on State of Texas vs Conn’s Redux by Marty In Massachusetts http://www.nisc-t.com/public/?p=118&cpage=1#comment-2389 Marty In Massachusetts Sat, 12 Dec 2009 22:29:13 +0000 http://www.nisc-t.com/public/?p=118#comment-2389 Awesome. Maybe time for some other states to take a peek at other service contracts. Maybe Obama's new consumer financial agency can regulate them. I got screwed by the geek squad. Awesome. Maybe time for some other states to take a peek at other service contracts. Maybe Obama’s new consumer financial agency can regulate them. I got screwed by the geek squad.

]]> Comment on TV Repair Recession Ending? by Phillip M Jones http://www.nisc-t.com/public/?p=100&cpage=1#comment-2137 Phillip M Jones Thu, 24 Sep 2009 20:37:28 +0000 http://www.nisc-t.com/public/?p=100#comment-2137 A very excellent report. A very excellent report.

]]> Comment on TV Repair Recession Ending? by Dean http://www.nisc-t.com/public/?p=100&cpage=1#comment-2135 Dean Thu, 24 Sep 2009 20:34:45 +0000 http://www.nisc-t.com/public/?p=100#comment-2135 I sure hope so, it is geting had to keep technicians busy. I suppose 1 man service centers are steady but anymore han that we ae down 34% from last year this time. I sure hope so, it is geting had to keep technicians busy. I suppose 1 man service centers are steady but anymore han that we ae down 34% from last year this time.

]]> Comment on TV Repair Recession Ending? by Xena http://www.nisc-t.com/public/?p=100&cpage=1#comment-2134 Xena Thu, 24 Sep 2009 20:33:38 +0000 http://www.nisc-t.com/public/?p=100#comment-2134 Well, well, well, Grumpy. You don't make this sound too gloomy. I like it. In the short term, I hope BB chokes a bit. Not that I want to see another one bite the dust, but, BB has been detrimental to the Independent Servicer. I am not a big fan of Geeks. I would like see Japan make a decent come-back as well. Well, well, well, Grumpy. You don’t make this sound too gloomy. I like it. In the short term, I hope BB chokes a bit. Not that I want to see another one bite the dust, but, BB has been detrimental to the Independent Servicer. I am not a big fan of Geeks.

I would like see Japan make a decent come-back as well.

]]> Comment on TV Repair Recession Ending? by Anonymous http://www.nisc-t.com/public/?p=100&cpage=1#comment-2133 Anonymous Thu, 24 Sep 2009 20:19:55 +0000 http://www.nisc-t.com/public/?p=100#comment-2133 I disagree with the assumption that Bernacke is making. I believe everything the government has done recently, will prolong this a minimum of five years, and will highly likely take ten years till we start seeing growth. That is, if national debt is brought under control, and the current politics don't last over four years. I do believe service will continue to grow regardless, but it won't be warranty, IMO. I disagree with the assumption that Bernacke is making. I believe everything the government has done recently, will prolong this a minimum of five years, and will highly likely take ten years till we start seeing growth. That is, if national debt is brought under control, and the current politics don’t last over four years. I do believe service will continue to grow regardless, but it won’t be warranty, IMO.

]]> Comment on Sony Exits TV Manufacturing in U.S.? by tom http://www.nisc-t.com/public/?p=91&cpage=1#comment-2021 tom Wed, 09 Sep 2009 14:28:36 +0000 http://www.nisc-t.com/public/?p=91#comment-2021 When sales price margins remain the only basis for selecting between brands, there will be little future in service networks or after the sale service. American, Japanese, and European manufacturers are throwing away 50 years of market goodwill just to price their TVs $5 below their competitors. Too bad service is worth so little. We think we are worth the extra expense. When sales price margins remain the only basis for selecting between brands, there will be little future in service networks or after the sale service. American, Japanese, and European manufacturers are throwing away 50 years of market goodwill just to price their TVs $5 below their competitors. Too bad service is worth so little.
We think we are worth the extra expense.

]]> Comment on NESDA Rejects TTE (RCA) Service Concept by steve http://www.nisc-t.com/public/?p=88&cpage=1#comment-2014 steve Mon, 07 Sep 2009 20:43:14 +0000 http://www.nisc-t.com/public/?p=88#comment-2014 I believe for the first time in NESDA history, someone got the guts to tell it the way it is. According to source the RCA meeting was the most walked out meeting in the whole place! RCA/Dex/TCL/TTL/American Systems/On Force was in damage control explaining why they were going to allow the servicer to perform warranty work for a 10% cut on the repair including COD referrals. Also your technicians would be rated and could be suspended if they break their rules! Boy what a joke, computer tech telling TV techs how to repair things, wow! Maybe it is the END of the consumer repair business! I believe for the first time in NESDA history, someone got the guts to tell it the way it is. According to source the RCA meeting was the most walked out meeting in the whole place! RCA/Dex/TCL/TTL/American Systems/On Force was in damage control explaining why they were going to allow the servicer to perform warranty work for a 10% cut on the repair including COD referrals. Also your technicians would be rated and could be suspended if they break their rules! Boy what a joke, computer tech telling TV techs how to repair things, wow! Maybe it is the END of the consumer repair business!

]]> Comment on New Defective by steve http://www.nisc-t.com/public/?p=8&cpage=1#comment-2013 steve Mon, 07 Sep 2009 20:38:36 +0000 http://publog.costofservice.org/?p=8#comment-2013 The problem is GREEN parts, these are sold as new, as most parts come in either white or brown card board boxes with no Manufacturer markings at all. speaking of Samsung, are they the new penalty company on warranty repairs/part returns? The problem is GREEN parts, these are sold as new, as most parts come in either white or brown card board boxes with no Manufacturer markings at all. speaking of Samsung, are they the new penalty company on warranty repairs/part returns?

]]> Comment on Sony Exits TV Manufacturing in U.S.? by steve http://www.nisc-t.com/public/?p=91&cpage=1#comment-2012 steve Mon, 07 Sep 2009 19:28:08 +0000 http://www.nisc-t.com/public/?p=91#comment-2012 Maybe we can thanks to all the politicians which have embraced China and Korea over the last 10 years, there is your answer. They are dogging me for $1300.00 Maybe we can thanks to all the politicians which have embraced China and Korea over the last 10 years, there is your answer. They are dogging me for $1300.00

]]> Comment on Sony Exits TV Manufacturing in U.S.? by steve http://www.nisc-t.com/public/?p=91&cpage=1#comment-2011 steve Mon, 07 Sep 2009 19:27:10 +0000 http://www.nisc-t.com/public/?p=91#comment-2011 Sony has been outsourcing product gfor years, the referrals have all but dried up on warranty repairs anyway. The sad issue is that after over 30 years they are shutting their Kansas City parts operation. down. They are moving the parts warehouse, but where? Mexico! The parts reps will work from home, good luck to them, but the accounting department was totally shut down and guess what, they moved it to san Diego. Were the jobs offered to the LOYAL KC employees, no, they offered it to people who were laid off in SD. As far as the servicer is concerned with the C people in charge,maybe we ought to think Thomson/RCA.... Sony has been outsourcing product gfor years, the referrals have all but dried up on warranty repairs anyway. The sad issue is that after over 30 years they are shutting their Kansas City parts operation. down. They are moving the parts warehouse, but where? Mexico! The parts reps will work from home, good luck to them, but the accounting department was totally shut down and guess what, they moved it to san Diego. Were the jobs offered to the LOYAL KC employees, no, they offered it to people who were laid off in SD. As far as the servicer is concerned with the C people in charge,maybe we ought to think Thomson/RCA….

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