Tag Archive
NESDA Rejects TTE (RCA) Service Concept
WEBWIRE – Wednesday, July 01, 2009 Fort Worth, TX -- In response to a new service model put forth by TTE (the manufacturer of RCA televisions), NESDA (the National Electronics Service Dealers Association) has sent a reply back to TTE Executives rejecting their program, citing philosophical differences and concern for consumer satisfaction. “Respectfully, I must inform you that the DEX concept of... »
A Call To Shops & Techs -
Just Say No!
You have to pick and choose your battles – and you better do it soon. As the song went, you got to have the courage to know when to hold em, and know when to fold em. Most of us as independent service companies and technicians have a hard time telling someone no. A consumer calls you instead of the manufacturer... »
LCD Rates
Anybody think that $63 is reasonable to travel 35 miles round trip to replace a main board in home on a 37" LCD, a job that requires the removal of the back, stand, 4 shields and one additional... »
Why does it cost so much to fix?
Interesting question. Usually asked when the owner of a consumer product is presented with an out-of-warranty estimate to repair a product. Variants on it are: I didn't pay that much for it! I can buy a new one for that! You charge how much an hour? Contrary to what some may tell you, a television set is one of the most complex electronic products... »
